FOUNDATION LEVEL TRAINING STATEMENT
NAME: Ashutosh Mishra
NAME OF THE DEPARTMENT: Housekeeping
TERM OF THE LOCATION ALLOCATED: Public Area
SURVEY RECEIVED SIMPLY BY
Theme Page Number
Job Flow from the Department4
Functions of the Department4
People areas in a hotel comprise the вЂfront of the house' areas such as entrances, industry lobbies, lounges, front side desk, guests corridors, lifts, and bathrooms; functional areas such as restaurants, banquet admission, bar; and leisure areas such as swimming pools, spa, plus the health club. Basically, the areas of the hotel which can be in continuous view and frequented by guests happen to be referred to as open public areas.
The housekeeping department is responsible for the cleanliness and maintenance of these kinds of public areas in the motel. It is impossible to take public areas out of service for the purpose of cleaning, hence most cleaning and maintenance activities for these areas are timetabled for low traffic hours and for the night time.
The cleaning of th epublic areas requires cleaning hard to reach areas and may entail the use of ladders. While using ladders the houseman should take every safety precautions.
HIERARCHY OF THE SECTION
(Mrs. Garima Nagpal)
(Mr. Dheeraj Pathak)
(Mr. Maqbool Ali)
General public Area
Public Location attendants
OPERATE FLOW IN THE DEPARTMENT
Departmental briefing at 07: 15 hrs, 14: 00hrs and 22: 12-15 hrs
Determining of jobs/ areas
Giving of secrets
Issuing of hotel mobiles
Collection of dispose of towels
Setting up of the instruments
Maintaining the cleanliness and upkeep of the given areas
Submission in the keys and mobile phones
FUNCTIONS OF THE OFFICE:
1 . Daily cleaning tasks contain dusting, emptying ashtrays and bins, suction-cleaning upholstery, cleaning hard floor surfaces, cleaning cup surfaces, arranging flowers, and cleaning toilet areas. 2 . Weekly duties include scrubbing floors, dusting walls, dusting and wiping lighting fixtures, polishing and cleaning hard areas and vacuuming carpets. several. Monthly tasks cover activities such as as the spray-cleaning and buffing of floors plus the polishing of furniture and also other woodwork. some. Periodic responsibilities include washing walls, burning and re-polishing or re-sealing floors, shampooing carpets, and washing home windows.
Public Location comprises of: --
5. Entrances -- the precautionary Mintenance of floors at the entrance is important, since it is definitely the inlet point for particles & dirt and grime trekked in all by the guests shoes. if the dirt & dust are generally not prevented from entering the establishmenta at this point, they will ultimately become inlayed in the ground & degrade the surface.
* Flooring & Mats вЂ“ the doormats & runners must be cleaned daily to get rid of the dust & resolution.
* Gates вЂ“ glass doors has to be cleaned 2 times a day, & where community traffic is definitely high, the frequency may have to be actually three or four moments daily. A proprietary glass cleaner can also be used for the cleaning or possibly a vinegar вЂ“ water answer could be utilized.
* Lobby вЂ“ these are areas provided as a common appointment point to get guest near to the reception. Floor surfaces in the industry lobbies need to be cleansed frequently since these are spaces where guest interact, relax & check in. They are also heavy-traffic areas. Therefore, cleaning should be scheduled pertaining to the night or early morning, when...